e911 and its Service Availability Policy

WAVETECH adheres to FCC regulations to provide 911 service and maintains direct connections with local public safety answering points (PSAP) to route 911 calls. However, we advise that WAVETECH Services, as detailed in the End User License Agreement and Terms of Service, differ from traditional telephone company services. This includes differences in handling 911 calls. Key differences are outlined below, but for a complete understanding, please review section 18 of the End User License Agreement and the Emergency Services-Related Terms of Service (dial 911).

Service Limitations

WAVETECH Services may become unavailable if a customer faces a power outage, a disrupted broadband Internet connection, or issues connecting to the WAVETECH platform due to network obstructions, like ports blocked by their internet service provider. Additionally, WAVETECH 911 Dialing and other services might be inaccessible from certain phones or devices if they are improperly configured or malfunctioning. The Services do not support auto-dial features commonly used by security systems, medical monitoring devices, TTY equipment, and similar technologies. Therefore, customers should not rely on the Services for these functionalities.

E911

Enhanced 911 service, or "E911," is an advanced system that automatically sends location and callback information to emergency responders at a dispatch center. This automatic data transmission helps responders and enables callbacks if a 911 call is cut off. The E911 system provides automatic location information ("ALI") and automatic number identification ("ANI").

To guarantee E911 service functionality, WAVETECH requires clients to register a physical address for each calling device within their hosted or local PBX system. Clients must provide an accurate physical address for every device and update this information if any device's location changes. Customers can report changes to the 911 address or WAVETECH Service Availability Policy via phone at 787-949-5588 or by email at support@wavetechpr.com.

When a client provides the device's address details, there may be a delay before AUTOMATIC ALI/ANI forwarding is activated. WAVETECH will notify the client once the AUTOMATIC ALI/ANI forwarding is functional.

A device's registered address is the only method for directing an E911 call to the appropriate response center. Therefore, if a client provides incorrect ALI/ANI information, the routing of E911 calls might be affected. If the designated E911 response center is unavailable, calls may be rerouted to an alternative 911 center.

Certain 911 response centers are unable to receive ALI/ANI data. When an E911 call is directed to such a center, the caller must verbally provide their location and callback information.

Like the general WAVETECH 911 Dial-up, the E911 service will not function if the Services are down and will be inaccessible from a device if the Services cannot be accessed from it. The terms of service are detailed in the End User License Agreement and Terms of Service.