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Política de privacidad

EFFECTIVE: MARCH 25, 2026

This privacy policy outlines what information Wave Technology, LLC. collects, how it is used, and how it is protected across its websites, mobile apps, and other products and services (the “Services”). It also details your choices regarding the collection and use of this information. By registering for or using the Services, you agree to abide by the terms and conditions of this privacy policy. In this policy, “WAVETECH” refers to Wave Technology, LLC., including its subsidiaries and affiliates.

WHAT INFORMATION WE COLLECT
When you utilize our Services, we may directly gather and retain information from you.

We may gather information from you when you register with us to use our mobile applications or any other part of our Services. This information may include, but is not limited to, your full name, email addresses, login details, device identifiers, and any other information you provide.

HOW WE COLLECT INFORMATION
We collect information in various ways, including the following:

When you utilize our applications, we gather and store specific information you directly provide. Additionally, we collect data regarding your usage of the Services.

COOKIES AND SIMILAR COLLECTION METHODS

We gather technical details about how you use the Services, employing various technologies to collect data on cookies, IP addresses, device types and identifiers, application status, and the date and time of your interactions with our applications. This information may be linked to your user ID for our internal purposes.

HOW WE USE THE INFORMATION WE COLLECT

We primarily use your information to deliver our Services effectively, which includes creating your accounts and enabling application access, offering technical support and addressing user inquiries, preventing fraud and illegal activities, enforcing our agreements, notifying users about application updates, and informing them of new products or promotional offers.

SHARING YOUR INFORMATION

We do not disclose personal information to third parties for their direct marketing purposes unless you explicitly consent to such sharing.

Your information may be disclosed or reported:

(i) if we have a genuine belief that disclosure is required in response to legal proceedings (such as a court order, search warrant, or subpoena); (ii) to comply with applicable laws, (iii) if we suspect the Services are being used for criminal activities, including reporting such activities or sharing information with other companies and organizations for fraud protection and credit risk reduction, (iv) if we believe there is an emergency threatening the health or safety of an individual or the public, and (v) to protect the rights or property of WAVETECH, including enforcing our Terms of Service. We may also share your information with third-party companies to perform services on our behalf, such as payment processing, data analysis, message delivery, hosting services, customer support, and marketing. In the event of a business sale, we may transfer all your information, including personal data, to the successor organization.

SECURITY OF YOUR INFORMATION

We employ security measures deemed reasonable to safeguard your information. It is crucial for you to protect and maintain your account's security and promptly notify us of any unauthorized use.

HOW TO ACCESS AND UPDATE YOUR INFORMATION

You can view and modify your information through the personal settings in the Services. To delete your accounts and data from our Services, please reach out to us directly.

CHANGES TO OUR PRIVACY POLICY

We may revise this privacy policy periodically. Should significant changes occur, we will inform you and other users by posting updates through the Services or using your registered contact information, specifying when the changes will take effect. By continuing to use our Services, you agree to adhere to any modifications or updates to this privacy policy.

GRAVATAR

GoVoip incorporates a Gravatar feature to gather and monitor personal information, ensuring seamless integration of your personalized avatar within our system.

PERSONAL DATA
The processing of personal data in SDK A/S is in accordance with the following principles:

We process personal data legally, fairly, and transparently with respect to the data subject, including details such as name, email, address, and phone number. We collect personal data solely for specified, explicit, and legitimate purposes.

INDIRECT END USER PHONE CONTACT INFORMATION (Personal Identifiable Information)

WAVETECH functions as a data processor for indirect end user personal identifiable information, while our Clients serve as the data controller for this data. During WAVETECH’s handling and safeguarding of such information, all usage will comply with the data controller’s directives.

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Only with system permission enabled on GoVoip Android and iOS, WAVETECH displays personal contacts within the app. When a user sends an SMS or initiates a call to a contact, the phone number is securely transmitted via WAVETECH’s API. This number is not stored with any other personal identifiable information (PII) and cannot be directly or indirectly linked to any individual. WAVETECH only retains the phone number and relevant metadata to comply with state and federal laws, and never shares this data with advertisers or third parties. Users can revoke phone contact access on their mobile devices anytime without affecting their app experience.

GoVoip for Android and iOS incorporates Gravatar, activated only through Settings and UIConfigs. This service provides avatar images linked to the MD5 hash of a user’s email address. When Gravatar is enabled, we hash each contact's email address and send it to Gravatar to retrieve an avatar image. These MD5 hashes cannot be directly or indirectly linked to any individual, and we only transmit the MD5 hash, never the plain text email address. Users can revoke Gravatar access anytime via Settings or UIConfig without affecting their app experience.

CONTACTS USAGE

This section of the privacy statement explains how WAVETECH collects and utilizes contact information when you grant access permissions in the MobileConnect Android and iOS applications. It also outlines your options regarding the use of your information and how you can access and update it.

We access the following personal information from your address book:

  • Contacts’ names
  • Contacts’ email
  • Contacts’ telephones
  • Contacts’ organization
  • Contacts’ postal address
  • Contacts’ birthday
  • Contacts’ gender

We use this information to:

  • Populate your Contacts data in the app.
  • Add your favorite contacts to the QuickDial list. If you activate the "Busy Lamp Field" feature for a contact, the contact’s number (URI) will appear in your SIP traffic but will not be stored.

We will only use your Contacts information for the specific reason for which it was provided to us.

You can execute your right to erase the collected contact data by uninstalling MobileConnect application at any time.

For any question regarding contact information usage in MobileConnect application, please contact Support by sending an email to support@wavetechpr.com.

CONTACTING US

If you have any questions, comments, or concerns regarding our privacy policy or practices, please send an email to support@wavetechpr.com or write to use at the following address:

Wave Technology, LLC
310 Hostos Avenue
Vista Verde Shopping Center, Suite 217, A-15
Mayaguez, PR 00680